Welcome to the Awesome Food Company Customer Support Page! We’re glad you chose our food products and we’re here to help you get the most out of your experience. If you need help with your Qilibri account or have any questions about our products and services, please visit this page to find all the information you will need.
How to contact our customer service
We have several ways for you to get in touch with our dedicated customer service team:
- E-mail : You can email us at [email protected]. Our team will respond as soon as possible.
- Phone : Call us on +33 (0)1 23 45 67 89 Monday to Friday, between 9 a.m. and 6 p.m. Our advisors will be happy to answer your questions and concerns.
Online instant messaging
For a quick response, use our live chat feature on our website. You will find this option at the bottom right of your screen when you are logged into your Qilibri account. Just click the chat icon and a member of our team will be there to help you.
Withdrawal policy
We want you to be completely satisfied with the food products you purchase from Awesome Food Company. If for any reason you are not satisfied, we have a simple and flexible withdrawal policy:
- Deadline : You have a legal period of 14 calendar days from the day you receive the products to exercise your right of withdrawal without having to provide a reason or pay penalties.
- Back : Direct costs related to returning products are the responsibility of the customer, unless the product delivered does not correspond to the product ordered or if it is damaged or defective.
- Refund : Once the returned items have been received and inspected by our services, we will provide a full refund of the amount paid for the returned items within a maximum period of 14 days following written notification (email) by the customer.
Important notices
Please note that certain types of food products cannot be returned for health or hygienic reasons if their packaging has been opened after delivery. The affected products are clearly indicated on their respective description pages.
Customer satisfaction
Customer satisfaction is our top priority at Awesome Food Company. We are constantly striving to improve our products and services based on feedback and suggestions from our customers. Please share your experiences, good or bad, with our customer service team so we can continue to grow and improve.
Testimonials
We always appreciate positive testimonials from our satisfied customers! If you would like to share your experience with Awesome Food Company, please send an email to [email protected] with the subject “Testimonial” and include your full name, the email address associated with your Qilibri account, and a brief description of your positive experience.
Conditions for processing personal data
At Awesome Food Company, we take the protection of our customers’ personal data very seriously. Our personal data processing policy describes in detail how we collect, use and protect your information:
- Collection: We only collect the information necessary to process your orders, manage your Qilibri account and provide you with optimal customer service.
- Use : Your information will never be sold or shared with third parties without your explicit consent, except as necessary to process your order or carry out a service you have requested.
- Protection: We use appropriate security measures to protect your personal data against unauthorized access, modification, disclosure or destruction.
Thank you for choosing Awesome Food Company! We hope this customer support page answers all your questions regarding your Qilibri account and our food products. If you need further assistance or would like to share your experience with us, please do not hesitate to contact our dedicated customer service team. Enjoy your food !
